Developing Yourself as an Effective Learning and Development Practitioner Essay

The contendledge that HRPs in Band 1 show or demonstrate an grounds of the fundamentals of formulation and learning deficiencys analysis at the makeupal and individual levels but it ensures that the activities are carried break effectively and to / with the right level of knowledge. With my organisation it is imperative that I know the organisation is structured, what products and services the organisation provides to enable the understanding about the way the company works and objectives it has. This is to ensure the service provided is accurate and effective. He/she also has to have knowledge of relevant employment l and discrimination law to minimise take chances within and to the organisation.The Serco HR and L&D manager must demonstrate their knowledge about how to percolate and collate cost data and how to analyse feedback from teaching programmes in order to demonstrate a output of investment. HRPs in Band 1must be someone who is driven to deliver as they necessity to actively plan, prioritise and monitor key performance (KPI) areas of each employee in order to prompt employees when schooling opportunities that are in line with and when their personal development arises which should be reflected within the staffs appraisals. They must also need to work effectively at all levels within the organisation and work closely with external cultivation providers for example- Chartered Management institute, Northbrook and Chichester College.BehavioursThe behaviours required the L&D practitioner to deliver a triple-crown service. The team ask to be clear, accurate and positive when communicating messages within the organisation but in a way that also motivates all staff to perform their job roles well. Also under the armorial bearing of behaviours it is very classical that the L&D manager and his/her team needs to have a circus un-biased view and be non-discriminatory at all time but, be assertive, curious and have the confidence to scrap but mos t of all be approachable to colleagues and managers and lead by example and act as a role model to others. www.cipd.co.uk/cipd.hr.profession/hr.profession-map/example.map.aspxActivity 2 Understand customer needs (including examples of 3 antithetical customers and 1 need for each, and explain how you would priorities conflicting needs)Customer NeedsIt is important that the Serco HR practitioner provides a timely and effective service. Therefore the he / she must understand each of their customers needs and how to prioritise them in accordance to urgency but, also how to manage the customers expectation.Table 5- 3 examples of three customers needs-CustomerNeedsCustomers needsCustomers are-1. Participants (Learners, Candidates or Students) of the raising programme2. The training development coordinator3. Line Managers, supervisor of the L&D practitionerpractitioners timeurgent informationregarding trainingresults from training analysis1. All three customers whitethorn need the L&D p ractitioners time, this need may happen where by the customers may wish to see the Practitioner at the same time. This might experience a conflict where the L&D Manager may have to prioritise which is more important and what needs are to be addressed urgently and which could be handled later2. The L&D training coordinator and facilitator may need to see urgent information regarding the training from the Lead L&D practitioner.3. The L&D supervisor may need to see and speak to the L&D practitioner to know whether the training has achieved its intended results from training analysis2.2- utile communication (include examples of three different communication methods and the advantages and disadvantages of each)Effective CommunicationThe examples of 3 different communication methods together along with the advantages and disadvantages of each are listed below in Table 6- Communication Methods Advantages & Disadvantages